Our office is located at 1900 Western Ave, Las Vegas, NV 89102 USA, and you can reach us at (877) 341-3131 with questions or concerns about your personal information.
Our web site does not collect personally-identifiable information from individuals unless they provide it to us voluntarily and knowingly. So, if you just want to browse and learn about our unique products and services, we invite you to do so. As a casual, unregistered visitor to our site, we'll recognize your home server (e.g., that your web access is through www.innovativeconnecting.com), but not your e-mail address or any other personal information.
Of course, since we must ship our items to you, if you want to order our products it will be necessary for you to provide personally-identifiable information. This will include your name, address, phone number and credit card information. Any information you provide is downloaded off of the web server to a secure system and is maintained there.
We do not sell products for purchase by children - we may sell children's products for purchase by adults. Children may use our website only with the involvement of a parent or guardian. Moreover, we are concerned about the safety of children, we do not knowingly collect personally-identifiable information from children, and will, if requested to do so by a parent or guardian, suppress a child's personally-identifiable information in our database.
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification, unlawful destruction, and accidental loss. All our employees and data processors who have access to, and are associated with the confidentiality of our visitors' personal data, have undergone background checks, and are obliged to respect the confidentiality of our visitors' personal data.
When you buy our products, we add your information to our Customer List. We may use this list to follow up with you about an order, and may from time to time send you mail to let you know about new products or services we think you would like. This information may also be shared with other select marketers to bring you offers of interest.
If you prefer not to receive mailings from these companies or from us, please do let us know.
YOUR EMAIL AND PHONE NUMBER
We do not rent or sell your email address or phone number. This information is used to contact our customers in the event of questions for an existing order. If you purchase from us online, you will be required to supply us with your e-mail address. This is not optional because we use this to provide you with an order confirmation and then with a shipping confirmation.
You may however, also choose to receive periodic e-mails from us; we may inform you of new products or client-only promotions.
ACCESS TO PERSONAL DATA
Our customers have voluntarily provided all the information that we have on file, while placing their orders. This includes name, address, phone number and e-mail address if provided. All credit card information is encrypted for security purposes.
If you have concerns about the content of the personal information we have on file for you, please call us at (877) 341-3131. We will confirm the information that you provided to ensure our records are accurate.
We reserve the right of refusal.
Is there sales tax charged on the Giftware?
All items shipping outside of production state do not require sales tax. All shipments within the state will be charge local state sales tax.
How are orders shipped?
We use the US Postal Service or FedEx to deliver our packages.
Can I ship to multiple addresses?
Our system allows for one shipping address per order. Shipping to more than one address requires personal attention. Please contact your company representative.
What are your shipping charges and how soon will I receive my order?
We offer the following shipping methods allowing our customers to choose the best option. Shipping charges are per address, shipping to U.S. and its territories only.
*Business Days are Monday through Friday. Holidays and weekends are not Business Days
Can I check the status of my order?
You may check the status of your order online. To access this information, login to innovativeconnecting.net and click on “My Account” located at the top right of the web page. Once the order has been received into our system, the production process will begin. After the production process has been completed (see How soon will I receive my order?) the status will change to "Shipped" and the tracking information will be provided.
All custom orders are final sale unless damaged or different from what the customer approved. Damaged goods will be replaced and shipped as they were originally ordered. No Exchanges, No Refunds.
All Credit Card Orders and other sensitive information are transmitted using strong SSL encryption (the same standard used by Amazon.com and Buy.com).
For telephone or Internet orders we accept MasterCard, Visa and American Express.
All credit card orders and other sensitive information are transmitted using strong encryption (the same standard used by Amazon.com and Buy.com).
For mail orders we accept the same credit cards.
Sorry, no Cash On Delivery. (COD)
Charges on your credit card account will appear as a sale from Connections Consulting and Marketing Solutions.
Policies and Info
If you have other questions or need more information, please call us at 1-877-341-3131 or e-mail us at: email@example.com. We are in the office Monday through Friday from 9:30a.m. to 4p.m. PST.
May I make Revisions to an Existing Order?
If you wish to cancel or make any revisions to an order after you have placed it, please call our Customer Service Department at 1-877-341-3131 by 4 p.m. ET on the day you place your order. (Orders placed on Sunday will have until 4 p.m. ET Monday to cancel or revise.) Please note that we can't usually make changes to Rush and Express orders, as they are fast-tracked through production. We will need your order confirmation number or your name and address to access your order. Making revisions to your order will delay processing.
What sizes are available?
Sizes are listed in our sizing guides. Not all items are available in all sizes or styles. Available sizes are listed on the individual item pages.
**PLEASE NOTE** Refer to sizing guides for additional information before ordering.
Will these garments shrink?
Possibly, please read detail to see which items are preshrunk items.
What are the care instructions for the Embroidered Work Shirts?
It is recommended to machine wash in cold water and tumble dry on low heat. Use non-chlorine bleach only when necessary.
Is the glassware dishwasher safe?
The pint glasses, wine glasses and growlers are dishwasher safe. We recommend using the top rack in your dishwasher for best results. The growler lid is hand-wash only.
How is the design applied to the Glassware?
Most of Our personalized designs are laser engraved into the glass. We also offer color printing on some of our 16 oz. pint glasses, which are printed using state of the art digital printing technology. Hand-wash is recommended.
Is this mark an imperfection in the Glassware?
Minor air bubbles and subtle markings may be apparent and are common with glass products.
Are the beverages and food included with the products?
No, you can add your own choice of refreshments and food.
What size are the pint glasses?
Our clear pint glasses are 16 oz.
Why are some of the growlers amber colored?
Our 64 oz. growlers can be amber or dark in color which protects beer from harmful UV rays that can affect the taste.
Do the growlers display the Surgeon General’s Warning?
Yes. The Government Warning engraved into the glass meets minimum requirements outlined in the Code of Federal Regulations 27 CFR Part 16 for 64 oz. growlers.
Is the coffee mug microwave safe?
We do not guarantee or advertise that our coffee mug is microwave safe. Please use caution when handling the mug when microwaving.
Will the wood darken in time?
Cherry wood will darken slightly over time and more so if exposed to direct sunlight.
Are there variations in the wood coloring and grain?
Yes. Because we use natural wood, there will always be color and grain variations in the look of each piece of wood.
How is the design applied to the wood?
Our personalized designs are laser engraved into the wood.